Help & frequently asked questions

Frequently asked questions about 123Kamagra

Questions about ordering, privacy or how erectile dysfunction medicines work? No need to search endlessly. Find a clear, straightforward answer below.

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Open a question to read the answer. Cannot find what you need? Our customer service team can help.

Ordering and delivery

Questions about placing an order, an existing order or delivery.

How can I ask a question about my order?

Email our customer service team at info@123kamagra.nl and include your order number. This helps us find your details more quickly.

When will my order be dispatched?

This depends on processing and when you place your order. Visit our Payment & Delivery page for the latest information, and contact us if you are unsure.

Could my delivery be delayed?

Yes. Delivery services can experience delays. You can check the latest updates from PostNL or email us with your order number.

Will my order be packaged discreetly?

Discretion matters at 123Kamagra. You can read more about delivery arrangements and the practical conditions on our Payment & Delivery page.

What if I made a mistake when ordering?

Email us as soon as possible with your order number and the correct details. Whether we can still make a change depends on how far your order has been processed.

Payment, privacy and service

Practical answers about contacting us, payments and personal information.

Which payment methods are available?

Our Payment & Delivery page lists the available payment methods and explains how payment works.

How can I contact customer service?

Email info@123kamagra.nl. We do not currently offer telephone support. You can also use the chat when it is available.

How long will it take to get a reply?

We generally aim to reply within 48 hours. It may take longer during busy periods. Always include your order number when asking about an order.

Can I ask a question without sharing medical details?

Of course. Only share information that is needed to answer your question. For symptoms, contraindications or advice on your own treatment, speak to your doctor or pharmacist.

Where can I read the terms and conditions?

Our terms and conditions set out the formal arrangements. Contact us if you have a question about a particular situation.

How the medicines work

The main differences, explained in plain language.

What is the difference between Kamagra and sildenafil?

Sildenafil is the active ingredient. Kamagra is the brand name of a product containing sildenafil. Read our information about Kamagra and information about sildenafil for a fuller explanation.

What is the difference between sildenafil and tadalafil?

Both are PDE5 inhibitors used for erectile dysfunction. Tadalafil can remain effective for longer; the medicines also differ in dosage, interactions and how they are used. Read our comparison.

What is dapoxetine used for?

Dapoxetine is used for certain forms of premature ejaculation. It is not a medicine for getting an erection. Find out more on our dapoxetine information page.

Do erectile dysfunction medicines work without sexual stimulation?

Sildenafil and tadalafil do not automatically cause an erection. When treating erectile dysfunction, sexual stimulation is generally needed for the medicine to have an effect.

Can women use sildenafil too?

Sildenafil is not routinely approved as a treatment for low sexual desire in women. Scientific evidence for these uses is limited. Read our information for women and seek medical advice if you have symptoms.

Safe use and side effects

Important questions that deserve more than an answer from an online shop.

Do I need a prescription for sildenafil or tadalafil?

Yes. Sildenafil and tadalafil are prescription-only medicines in the Netherlands. Discuss with a doctor whether treatment is suitable for you. You can also read the independent information on Apotheek.nl.

Can I combine sildenafil or tadalafil with poppers or nitrates?

No. The combination can cause a dangerous drop in blood pressure. Do not use PDE5 inhibitors with nitrate medicines or poppers. Discuss all your medicines with your doctor or pharmacist.

Can I take sildenafil and tadalafil together?

Do not combine these medicines on your own initiative. Taking them together increases the risk of side effects, including a drop in blood pressure. Speak to a doctor.

Can I drink alcohol while taking an erectile dysfunction medicine?

Alcohol can make dizziness and low blood pressure worse, and can make it harder to get an erection. Limit alcohol and read the patient information leaflet. If you are unsure, ask your pharmacist for advice.

What side effects can sildenafil and tadalafil cause?

Common side effects include headaches, flushing, an upset stomach and a blocked nose. Seek medical help immediately if you experience sudden loss of vision or hearing, chest pain, or a prolonged, painful erection.

Is Kamagra the same as an officially authorised medicine in the Netherlands?

Having the same active ingredient does not automatically mean having the same authorisation or quality controls. Check medicine authorisations with the CBG and discuss safe treatment options with your pharmacist.

About 123Kamagra and our articles

Who writes the articles, and where can you find out more?

Who writes the information on 123Kamagra?

Rogier writes and manages information and articles on the website. Find out more on the author page and our About us page.

Where should I start if I have never used erectile dysfunction medicines?

Start with our Knowledge centre to learn about active ingredients, side effects and safety. Discuss your own use and dosage with a doctor or pharmacist.

Where can I read about experiences and find other articles?

You can find in-depth articles and opinion pieces on our blog. The Knowledge centre mainly directs you to background information about active ingredients.

Can customer service give me personal medical advice?

Our customer service team helps with general information and orders, but does not replace a doctor or pharmacist. Contact a healthcare professional if you have symptoms, questions about medicines or an urgent problem.

Further reading

Want to know more? Explore our Knowledge centre.

Read more about sildenafil, tadalafil, dapoxetine and Kamagra, or contact us with questions about orders.

Medical information: These answers provide general information. They do not replace personal advice, a medical assessment or a prescription from a doctor.

Editor: Rogier · Last updated: 16 October 2026

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